In the professional arena, our most powerful tools are our communication tools.
However, “professional communication” means different things to different age groups. There is a dichotomy of comfort and skill level, with many older workers more comfortable with interpersonal interactions, and younger, with virtual communication.
This module takes aim at the importance of low-tech communication – anything that does not involve an electronic device. We look at the critical skills of face-to-face communication, and how expertise in this area (or the lack thereof) impacts careers.
“Speak clearly if you speak at all; carve every word before you let it fall.” – Oliver Wendell Holmes
Participants will learn how to establish trust and professional credibility through:
- Sending and reading nonverbal cues
- Making eye contact
- Addressing and overcoming communication challenges
- Becoming a good conversationalist
- Using words to your advantage
- Active listening