In today’s workplace, business etiquette skills are not optional—they are essential to one’s perceived professional image. Superior business etiquette skills deliver the most effective advantage in a highly competitive employment arena; they are the foundation for your success!
Presented in three parts by Protocol Advisors, Inc. this full-day course is recognized as the firm’s signature program, devoted to the display of polished personal behavior in today’s business environment. Participants are encouraged to wear “business elegant” attire for the day during which three distinct aspects of professional conduct, bearing and savoir-faire are examined, explained and practiced.
Held at the beautiful Boston College Club in downtown Boston, this full day of fun, up-to-the-minute learning also includes morning refreshments, a three-course “Dining Skills Tutorial,” Powerpoint and video presentations, skill practice exercises, instructive workbooks and handouts, a “Certificate of Achievement” for each attendee and the opportunity to meet and network with other “Well-Mannered Professionals.”
Who should attend?
• Executives
• Managers
• Sales and Marketing Professionals
• Customer Service Personnel
• Human Resources Professionals
• Public Relations Staff
• Trainers
• College and graduate school students and faculty
• Business men and women seeking to enhance their “professional presence”
PART ONE: THE DAY BEGINS
“Paying attention to the little things that most men neglect makes a few men rich.” – Henry Ford, Sr.
- Your Attitude: The Key to Success
- Your Image: The First Impression
- Guidelines for Business Dress
- Business Professional Dress for Women
- Business Professional Dress for Men
- Business Casual Dress for Men and Women
- Grooming
- Special Occasion Dress
“The ability to deal with people is as purchasable a commodity as sugar or coffee. And I pay more for that ability than for any other under the sun.” – John D. Rockefeller
PART TWO: ON THE JOB
“I suppose leadership at one time meant muscles; but today, it means getting along with other people.” – Indira Ghandi
- Defining Your “Personal Brand”
- Developing Your “Elevator Speech”
- The Elements Of Communication
- Nonverbal and Verbal Communication
- Handshakes and Introductions
- How to “Work a Room”
- Everyday Encounters
- Business Meeting Protocol
- Remembering Names
- The Traits of a Good Conversationalist
- Mastering the Art of Small Talk
- Your Speech
- Listening Skills
- Electronic Manners
- Telephone Skills
- Voice Mail
- Speakerphones and Conference Calls
- Cellular Phones
- Text Messaging
- Social Media Savvy: Protecting Your On-Line Brand
“A man without a smiling face must not open a shop.” – Chinese Proverb
PART THREE: BUSINESS DINING AND ENTERTAINING
“If you ever have to choose between ‘Incredibly Advanced Accounting for Overachievers’
and ‘Remedial Knife and Fork, head for the silverware.”– Harvey Mackay, author, – Swim With the Sharks Without Being Eaten Alive
- Invitations
- Host and Guest Duties
- Receiving Line Protocol
- Cocktail Party Savvy
- How to Work the Room
- Posture and Position
- Napkin Placement and Use
- Dining Decorum: Toasting and Conversation
- Handling Difficult Situations
- Table Settings
- Types of Service
- Using the Silver
- How to Eat (almost) Everything
- Dining Dos and Don’ts
- An Introduction to Wine
- Informal Business Dining: Coffee, In-Office, Sporting Events, Drinks, etc.
- Tipping
“The world was my oyster, but I used the wrong fork.” – Oscar Wilde
